TERMS & CONDITIONS

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If you have any questions or comments about our terms and conditions, please reach out to us. 

This site is owned and operated by Sultan Balti House. These terms and conditions outline your rights and obligations when using our website. We encourage you to read them carefully before engaging in online ordering. While you may have additional rights granted by law, these terms do not affect those rights or your statutory rights as a consumer. If you have any questions, complaints, or comments, please email us at sultanbalti@gmail.com.

Ownership of Intellectual Property

All rights, including trademarks and copyright, on this website are licensed to or owned by Sultan Balti House. You acknowledge and agree that these rights are made available for your use while visiting our site. Apart from your personal, non-commercial use, any copying, storage, display, distribution, reproduction, or commercial use of material from this website is strictly prohibited without the permission of Sultan Balti House.

Your Account Security

Sultan Balti House cannot be held responsible for any loss or damage to information that may occur due to your failure to protect your account security. Please ensure that you do not share your password with anyone and keep your account details confidential at all times.

Purchasing From Us

By submitting your order through online ordering, you are offering to buy our goods and allowing us to use your personal details to supply products and services. We do not sell your information or share it with any third-party companies not operated by ZPos Ltd (our Data Processor), in accordance with the Data Protection Act 1998. We are not obligated to supply goods until we have confirmed acceptance of your order, at which point a contract is established. You do not own the goods until we receive full payment. If you realize that you have made a mistake with your order, please contact us immediately before we confirm it. By ordering from us, you agree to opt into our marketing mailing lists, which you can unsubscribe from at any time (see the Marketing section).

Online Prices

We ensure that the best possible prices are available online at this website. We achieve this by applying promotional pricing that may differ from our printed menus, which might be outdated. It is likely that ordering from other websites will result in higher costs, as they will use our standard prices and not the promotional pricing available here.

For Out of Stock Items

We will notify you if any of our food items are out of stock and will give you a call. At that point, you can choose to cancel your order if you wish.

Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content. We may refuse to process a transaction for any reason or refuse service to anyone at our sole discretion. We will not be liable to you or any third party for withdrawing any product from this website, whether or not it has been sold, or for refusing to process a transaction after processing has begun.

Age Restricted Items

For the sale of alcohol or tobacco products, we must comply with the law and restrict sales to individuals who are of legal age. You must be eighteen (18) years or older to purchase tobacco or alcoholic products. Sultan Balti House reserves the right to cancel any transaction if we reasonably believe the purchaser is not of the required legal age or is buying products on behalf of a minor. We actively encourage people not to take up a nicotine habit, so if you are not already a smoker, please do not purchase our products.

Delivery Time

We aim to deliver your order within the quoted times, but please consider traffic and weather conditions. During busy periods, your order may take longer. While we may or may not have time to notify you, we ask for your patience; feel free to call us for a status update on your order. Please note that delivery times are approximate and cannot be guaranteed.