Privacy Policy

Privacy Policy

Last updated: December 2025

Sultan Balti House we respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our restaurant, website, or place orders with us.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, phone number, email address
• Order Information: Food orders, delivery address, preferences
• Payment Information: We do not store card or UPI details; payments are processed securely through third-party payment gateways
• Technical Information (Website): IP address, browser type, device information, cookies

2. How We Use Your Information

We use your information to:

• Process food orders and reservations
• Deliver orders and provide customer support
• Send order confirmations and updates
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell or rent your personal information. We may share information only with:

• Delivery partners (for order fulfillment)
• Payment service providers (for secure transactions)
• Government or legal authorities if required by law

4. Data Security

We take reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure, in accordance with applicable Indian laws.

5. Cookies (Website Only)

Our website may use cookies to improve functionality and user experience. You can choose to disable cookies in your browser settings.

6. Your Rights

You have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

7. Legal Compliance

This Privacy Policy is governed by the Information Technology Act, 2000, related rules, and the Digital Personal Data Protection Act, 2023.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website or displayed at our restaurant.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Sultan Balti House

Address: 7 Great Hollands Square

Phone: 01344 303330

Email: sultanbalti@gmail.com